Privacy Policy

jForth (a product exclusively commercialised by JDO GROUP) is committed to protecting the personal information, organisational information, ideas and project documents of customers who use our website and our service that works alongside you to turn ideas into technology products. This Privacy Policy explains how we collect, use, store and protect customer data.

1. Information We Collect

To receive ideas, provide consultation and deliver our service, jForth may collect the following information:

• Contact information: full name, email address and phone number when you complete the contact form or book a consultation.
• Organisation information: company name, tax code, registered address, and the position of the representative or contact person when the parties discuss or sign a contract.
• Idea & project information: the content of your idea, documents, images, business information and requirements that you share during consultation and delivery.
• Website access information: IP address, device type, browser, pages viewed and cookies used to operate and analyse the website.

2. Legal Basis and Purposes of Data Processing

In accordance with Personal Data Protection Law No. 91/2025/QH15 and Decree No. 356/2025/ND-CP, jForth processes data only on a transparent legal basis. The data collected is used to:

• Receive and respond to contact forms and consultation bookings.
• Understand and clarify ideas and propose suitable solutions.
• Perform the service contract: shaping, building, delivering and continuing to develop the product.
• Provide support and send project-related notifications.
• Improve the website and service quality based on aggregated, anonymised data.
• Fulfil accounting, tax and invoicing obligations as required by law.

jForth is committed to not selling, renting or sharing customers' ideas, documents or information with third parties for commercial purposes.

3. Sharing Information

Where necessary for the service to operate continuously, information may be shared on a limited basis with:

• Technology infrastructure providers (cloud servers, storage systems, email and security services).
• JDO GROUP and the units and technology partners taking part in the project (only to the extent necessary and bound by confidentiality obligations).
• Competent authorities upon a lawful request as required by law.

4. Data Retention

Customer data is retained:

• For as long as the service contract is in force, and for the time needed to provide post-delivery support as agreed.
• For the time needed to respond to and advise on information submitted through the form where no contract has yet been signed.
• For the retention periods required by law for accounting, tax and corporate records.
• Aggregated, anonymised data (which cannot identify an individual or organisation) may be retained to improve service quality.

5. Data Security

jForth applies technical and organisational measures to protect information and project documents, including:

• Encrypting data in transit between users and jForth's systems.
• Role-based access control for staff who manage and deliver projects; only people whose duties require it can access customers' documents.
• Regular data backups on secure server infrastructure to prevent loss of information.
• System monitoring to detect anomalies or unauthorised access.

6. Customer Rights

In accordance with Personal Data Protection Law No. 91/2025/QH15 and Decree No. 356/2025/ND-CP, customers have the following rights:

• The right to be informed about the collection and processing of their personal data.
• The right to consent or not to consent, and to withdraw consent already given.
• The right to access and request a copy of the data jForth holds.
• The right to request correction of inaccurate information.
• The right to request deletion or restriction of processing as provided by law.

For any support request or complaint about data, please contact us by email: info@jdo.vn.

7. Third-Party Integrations

When customers choose to connect a product built by jForth with internal systems, services or technology platforms of third parties (such as payment gateways, ERP systems or cloud services), jForth always complies with applicable data protection regulations, network security standards and the usage policies of those partners.

8. Policy Updates

This Privacy Policy may be updated from time to time to reflect:

• Changes or upgrades to jForth's services and website.
• New legal requirements and regulations on personal data protection and electronic transactions.
• Any updated version takes effect as soon as it is published on the official website.